Shipping Policy

Last updated: August 13, 2026

Pell’s Kitchen apparel is produced and fulfilled on demand. Because many of our products are made specifically for your order, please allow time for both production and shipping when estimating your delivery date.

Order Processing & Production

Most orders are produced within 3–7 business days before shipment.

Production times may occasionally be longer during product launches, holidays, periods of high order volume, or due to circumstances outside of our control.

Business days do not include weekends or holidays.

Shipping & Delivery

Once your order has completed production and been handed over to the carrier, you will receive shipping confirmation and tracking information.

Shipping times vary depending on:

• Delivery destination

• Product availability

• Fulfillment location

• Shipping method

• Carrier conditions

Some products may be fulfilled from different production facilities. As a result, delivery speeds can vary between products.

Production time and shipping time are separate. Any estimated shipping timeframe refers to transit after your order has been produced and handed over to the carrier.

Delivery estimates are not guaranteed. Weather, customs processing, carrier delays, holidays, peak shipping periods, and other circumstances outside of our control may affect delivery.

Tracking

Tracking information will be provided once your order ships.

Please allow time for tracking information to update after you receive your shipping confirmation. Carrier tracking may occasionally take 24–48 hours to display movement.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, contact us as soon as possible. We will attempt to correct the address if the order has not shipped, but address changes cannot be guaranteed once an order has entered fulfillment.

Once an order has shipped, we may be unable to modify the delivery address.

If a package is returned because of an incorrect or incomplete address provided at checkout, the customer may be responsible for additional shipping charges required to resend the order.

Returned or Unclaimed Packages

Packages may be returned to sender because of an incorrect address, failed delivery attempts, refusal of delivery, failure to claim the package, or customs-related issues.

If a package is returned to us or our fulfillment partner for one of these reasons, additional shipping charges may be required before the order can be reshipped.

Original shipping charges are non-refundable in these circumstances.

Packages Marked Delivered

If carrier tracking shows that your package was delivered, but you cannot locate it, please:

1. Check around the delivery location, including porches, side doors, mailrooms, parcel lockers, and other areas where the carrier may have left the package.

2. Check with household members, neighbors, building management, or anyone else who may have accepted the delivery.

3. Contact the shipping carrier directly with your tracking number and request additional delivery information.

Once a package has been confirmed as delivered by the shipping carrier, Pell’s Kitchen cannot guarantee replacement or reimbursement for the order.

We will do our best to help you locate the shipment, but orders confirmed as delivered by the carrier are generally not considered lost in transit.

Lost Packages

If your tracking information has stopped updating or your package has not arrived within the expected delivery window, please contact us so we can review the shipment.

Packages confirmed by the shipping carrier as lost in transit may qualify for replacement or another appropriate resolution.

Please contact us regarding a suspected lost shipment within 7 days after the estimated delivery date whenever possible so that the issue can be investigated promptly.

Damaged Packages or Products

If your order arrives damaged, defective, or incorrectly produced, please contact us within 7 days of delivery.

Include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

We will review the issue and work with our fulfillment partner to determine the appropriate resolution.

International Orders

International shipping availability and delivery times vary by destination.

International shipments may experience additional delays due to customs clearance, local carriers, destination restrictions, or other circumstances outside of our control.

Any customs duties, taxes, or fees not included at checkout may be the responsibility of the recipient.

Need Help?

If you have an issue with an order, please contact Pell’s Kitchen through our website and include your order number and tracking number whenever possible.

We’re happy to help investigate legitimate shipping problems and work toward a resolution.